Frequently Asked Questions.
Here are some common questions about ReMARKable™
Who can I contact with questions about ReMARKable™?
Call our customer care team at 800.936.2159 or contact us here
Where can I buy ReMARKable™?
You can buy ReMARKable™ through the ReMARKable™ Online Store – Get Started Here. You can also call us to place an order – 800.936.2159 M-F 9am-5pm PST.
What surfaces can ReMARKable™ be applied to?
With ReMARKable™, one simple step turns drywall, plaster, metal, tile, or any smooth paintable interior surface into a dry-erase surface. We do not recommend using ReMARKable™ on plastics. Remember, since ReMARKable™ is a coating, the finished surface will only be as smooth as it was before applying ReMARKable™.
How do I prepare my surface before applying ReMARKable™?
For surface prep, repair any divots, scratches or bumps on the wall so the surface will be as smooth as possible. If you have applied a fresh coat of paint prior to applying ReMARKable™, make sure to let the paint dry a minimum of 24 hours before appling ReMARKable™. White ReMARKable must be applied over true white paint. The best type of paint to use is ReMARKable™ Tintable Base Paint. Some other satin or eggshell water based enamel paints will also work. Do not apply ReMARKable™ directly over primer alone. Do not apply Remarkable™ over paints that have additives, i.e. antimicrobials, wetting & dispersing agents, Defoamers or rheology modifiers. Always test adhesion of basecoat prior to Remarkable™ application. If you have any questions, call our support center prior to application. Watch our instructional videos here.
Do I need a primer?
For best results, use ReMARKable™ over a solid, painted wall. ReMARKable™ Tintable Base Paint is a primer/paint in one.
What color is ReMARKable™ when it dries?
ReMARKable™ comes in both clear and white. For a traditional white board effect use the ReMARKable™ white over a previously painted white substrate. If you want to introduce any other color. first paint your desired color on that area, then apply ReMARKable™ clear, and now you will have a beautiful dry erase surface. ReMARKable™ white or clear works best when applied over latex paint in a satin or semi-gloss sheen.
Can ReMARKable™ be sprayed?
For best results, use a 1/4″ mooth nap, micro fiber, roller.
Does ReMARKable™ have an odor?
ReMARKable™ is virtually odorless.
Can you recommend an installer in my area?
Sure. Contact us through chat or by calling 800-936-2159 for professional installation guidance.
How long will ReMARKable™ last?
With proper maintenance and normal wear and tear, ReMARKable™ retains its dry-erase ability for 10+ years indoors before you ever need to recoat the surface. It’s guaranteed not to crack, peel, stain, yellow or fade with proper use and maintenance.
How can I remove ReMARKable™ from a surface?
If you ever find that you do not need your ReMARKable™ surface, you can simply paint over it just as you would do any painted wall. Lightly sand the surface, prime and then paint.
How do I clean ReMARKable™ off of my hands or other surfaces that I do not want it on?
To remove ReMARKable from skin, use warm water and soap. To remove ReMARKable from a surface, you will need to use an abrasive material, such as steel wool or sandpaper, to remove the material.
What kind of markers can I use on ReMARKable™?
ReMARKable™ works with any low odor dry-erase markers.
How should I clean and maintain my ReMARKable™ surface?
Erase it with a micro-fiber cloth. To accelerate or enhance the cleaning process, use our ECO-Friendly ReMARKable™ Soy-Based Cleaner. Spritz a small amount on the area to be cleaned and wipe with a ReMARKable™ Cleaning Mitt or other micro-fiber cloth. Then wipe with a towel saturated with water to remove any residue. Using a paper towel, dry the surface and you’re ready to write.
How soon can I use the ReMARKable™ surface?
ReMARKable™ is ready to use in hours, not days. ReMARKable™ will be ready to write on after 48 hours. If you write on the surface before the 48-hour drying period, it could permanently damage the ReMARKable™ surface. If you are ever unsure, simply test a small section of the ReMARKable™ surface with a low odor dry-erase marker.
What is the ReMARKable™ return policy?
ReMARKable™ can be returned within 30 days of original purchase date. Returned product must be unopened and free of tampering. Note: There will be a 25% restocking fee for all returned orders.
We’re here to help you! Call us at 800.936.2159 or chat with us below or contact us here.
We love our ReMARKable shoppers and customers! We're here to ensure that your whiteboard paint project goes as smoothly as possible. We always encourage people to give us a call, email us or chat with us to talk about your project specifics and to ensure that you have a perfect installation that will give you a perfect ReMARKable surface that looks beautiful and wipes clean with ease.